Shipping, Terms and Conditions

 growthcurv Pty Ltd  -  ABN: 39.123.535.017

Shipping

Please be assured that your items will ship out within two days of purchase. We determine the most efficient shipping carrier for your order. The carriers that may be used include Fastway Couriers, Australian Post. Sorry but we cannot ship to P.O. Boxes.

Delivery Times:

Please note: credit card authorization and verification must be received prior to processing. Generally deliveries will occur between Monday and Friday, excluding holidays.

Shipments to Sydney metro area will be shipped the next business day.
Shipments outside Sydney metro area will take the standard time for regular Australia Post deliveries.
Shipments to international locations will take the standard time for regular airmail delivers by Australia Post.

If you require express or 2 day shipping, please contact us for charges.

 

Terms and Conditions:

1. Payments

Books sold to public - payments must be made online at the time the order is placed. Prices are in Australian dollars and include GST but exclude shipping costs. Shipping costs are calculated automatically when you place an order online and you are then asked to confirm your order and make payment. You can also order books across the phone.

Books sold to trade - special payments terms are detailed in the 'bookstores' (trade) area which requires members to login through the portal at the top of the home page.

Events, programs or service charges - payments must be made by the date specified on the event, program or service promotional page to secure your booking. These prices are in Australian dollars and exclude GST.

1. Credit Cards - Online purchases can be paid with credit card or PayPal.

2. Direct Debit Transfer - Purchases made by phone or email can be paid by direct debit transfer to :

Account Name:        Stepping Up Australia
BSB:                           082356
Account Number:    154114254
Bank address:         National Australia Bank, Mosman Junction Branch, NSW 2088, Australia

Please state the event or program name, or state 'Book for' together with your initials and surname in your instructions to the bank.  Then scan and email a copy of your bank transfer payment slip to orders@steppingup.com.au


3.  Cheque Payments
- Purchases made by phone or email can also be paid by cheque made payable to Stepping Up Australia - please send a copy of your email order with your cheque to.:

Stepping Up Australia
growthcurv Pty Ltd
P. O. Box 1512
Neutral Bay Junction
NSW 2089
Australia


2. Returns

Books sold to public

Once your order has been processed and books have left our warehouse they are yours. Refunds or returns are not accepted. However, if you are purchasing larger quantities for distribution, a sale or return arrangement can be discussed and arranged by must be confirmed in writing prior to your purchase. 

Books sold to trade

Special arrangements are detailed in the 'bookstores' (trade) area which requires members to login through the portal at the top of the home page.

Event and Program Cancellations and Refunds

When you book on to one of our events, courses or programs we assume that you have chosen with consideration and we therefore do not accept cancellations. Substitutes are permitted up until the day before the commencement of the event, course or program. No substitution is permitted on the commencement day or beyond. Credits are not offered for any of our events to be used at a later date unless prior arrangements have been agreed in writing by management.

It may be necessary for reasons beyond our control to cancel an event, course or program, alter the content or timing of the program, or change the speakers. In the event that we have to cancel any event, course or program and do not run the service with then a full refund will be paid.

Stepping Up is not responsible for your flights, accommodation or travel related expenses to attend any of its events.

Please send any question to enquiries@steppingupaustralia.com.au or call (+612) 9909 2506.