Pamela Young: Curriculum Vitae
Globally experienced executive, consultant, author and guest lecturer
Stepping Up: Lead culture change for diversity and growth in the Asian century (published 2013)
New Zealand, 1983–1986
Asia-Pacific (New Zealand, Australia, and Singapore) 1986–1996
United Kingdom and Continental Europe (12 countries), 2000–2004
Asia-Australasia (Sydney based) 2005–2015
Executive Director / Managing Director
Director of Strategy and Sales
Marketing Manager / Business Development
Business and Operations Management
Client Services Director
Director of Transformation / Change Agent
Networking, opening doors and getting access to key people, CRM
Conceptualising and selling ideas and IP
Professional services product development and service delivery
Strategy formulation and directing strategy implementation
Aligning culture to support business growth and delivery
Leading transformation and culture change
Sharing vision and inspiring others
Organisation growth cycles, growth strategy and globalisation
Adapting Western leadership and business practices to do business in Asia
Australia-Asia business development; cross-cultural management
M&A due diligence and post-merger integration
Quality service delivery - service operational efficiency
Impact of country and organisation culture on business performance
Organisation strategy, change management, transformation, culture change
Productivity and growth through diversity: cultural diversity and gender equality
Professional Services Management: impediments and opportunities relating to a firm's: strategy - market differentiation and positioning; culture - organisation growth and productivity; business development - partner and practice performance
Leadership in the 21st Century; building Asia-capable leaders
Financial services, professional services, real estate, engineering/environmental, advertising/PR, technology, primary industry, medical, education, government/local gov
University of Sydney Business School, Master of International Business
Addressing industry and private client conferences around the world since 1988
Appeared on a number of TV and radio interviews - click to hear
Writes regularly for business magazines and papers – click to view
BCom (Auckland 1984, Strategy & Marketing), MCom (Auckland 1988, Strategy & Change); Institute of Directors, UK: Finance for non-Financial Directors, 2002
Pamela has spent half her global career consulting to firms and companies (see list below) and the other half running professional service firms in executive leadership roles.
A) Sample of global consulting clients (read cases in strategy formulation, M&A integration, transformational change and more)
Pamela has worked with listed global companies, global partnerships, government departments, not-for-profits, SMEs and start-ups across the globe.
Professional firms include:
KPMG (NZ, UK), PwC (NZ, AUS), Deloitte (NZ), PKF (AUS), Arthur D Little (Sing), Shook Lin & Bok (Sing), Freshfield Bruckhaus Derringer (UK), Russell McVeagh (NZ), Bell Gully (NZ), Mallesons, now KWM (AUS), Minters Ellison (AUS)
Financial institutions include:
Sun Alliance (NZ), GAB Robins (NZ), Barclays Group (UK), Lloyds Group (UK), Winterthur/Credit Suisse (UK), AMP (NZ), Tillinghast Financial Services (Europe), Zurich Financial Services Group (UK), Prudential Bache (UK); Gerard Wealth Management (UK)
Beca Group (NZ), Fletcher Challenge (NZ), Coffey International (AUS), Kingett Mitchell (NZ), Auckland City Council (NZ), Australasian Housing Inst (AUS), Bayley’s Real Estate (NZ, Singapore), Richard Ellis/CBRE (Asia-Pacific)
Other Services Sectors include:
Pamela has worked in a wide range of other service sectors including: government (Ministry of Health, Ministry of Education); IT and communications (Case, Centron, One Tree, Icoda); advertising and PR (Artspec, Katz and Associates); Print media (Fairfax, ACP); Universities (USQ, UoS) and many more.
B) Executive roles held and key highlightsManaging Director
growthcurv Pty Ltd
January 2005 – present
growthcurv is a global consultancy specialising in strategy and change to renew growth and keep client organisations and their people moving along their life-cycle curve. Pamela is actively involved in supporting the development of Australia-Asia business relations and building capability to respond to the challenges of the Asian century.
Her extensive multinational career in consulting and executive management provides her with a global perspective to provide world-class services and solutions to client organisations.
Pamela works with boards, CEOs and executive teams helping to drive growth by formulating strategy and leading transformational change, earning her reputation as an effective change agent.
Following 20 years of living and working in four corners of the world, including Eastern and Western cultures, Pamela advises clients on growth challenges facing globalising companies and cross-cultural management, sharing her observations and experience. Clients include professional and financial services. She also provides group and 1:1 executive-level coaching and has mentored several young women to help them develop and steer their careers.
Research, writing and publishing Stepping Up
Jan 2008 – December 2009
Coffey is an ASX-listed engineering and project management company. Pamela was initially contracted to undertake a strategic review. She delivered a growth strategy and worked with the CEO and top team of 15 executives to examine growth challenges of the Group, comprising 9 business across 80 countries.
Over the first 6 months she identified the different stages of growth and hurdles of each of the 9 businesses, then presented findings to a group of 120 leaders and change agents from across the world. Pamela led this larger group through a process to explore the challenges; confirm the new global strategy; design a new structure to deliver it; identify major categories of change required to improve efficiencies; and draft plans to prepare the organisation and its people to go-to-market with renewed focus, position, products and services.
Soon after the strategic review Pamela was invited to join the top team as an executive director to lead Coffey's first ever global transformation program. She established a Project Management Office and led 120 leaders from around the world to execute 7 change programs, and communicate the vision and growth strategies to people of all nationalities and cultures.
Pamela managed programs to improving leadership and management processes and skills; building global key client marketing and CRM systems and practices; streamlining back office operations and financial systems to remove cost inefficiencies; develop a single culture to reduce the silo affect of the 9 businesses; complete the integration of 33 acquisitions that had occurred in the previous 5 years; and rationalise the excessively large Australian middle management cohort to a 7 state-based management structure.
In the first year of the Transformation Program, efficiency, quality and service delivery improvements were made through all 7 change programs and over $100m in cost saving was realised.
Cording Young UK
London, United Kingdom
Feb 2002 – May 2004
After a short maternity break, Pamela continued consulting in the UK market as an independent under the umbrella of her original NZ-based firm Cording Ltd.
She worked for some former clients in this capacity and acquired new clients, delivering organisational reviews, growth strategies, M&A integration, transformational change and leadership coaching. Her clients included Barclays Bank, Gerrards Wealth Management, Icoda Communications, Gatwick Airport and Nascent Group.
Principal Consultant, Organisation Strategy & Change; Director of Strategy and Sales
United Kingdom, Continental Europe
Jan 2000 – December 2001
As a leader in the London office of this global management consulting firm, Pamela led the Organisation Strategy practice, acquired and managed clients, and delivered projects accounts across the United Kingdom and 12 continental European countries. Pamela's key clients included Barclays Bank, Lloyds Bank, Zurich Financial services, Credit Suisse/Winterthur and Colonial, and Prudential Bache.
She was also the Strategy and Sales Director for the London practice and led sales and marketing initiatives for the Group. As part of this work she provided coaching and training to other Principals and employees and built a go-to-market system for the Group to support pipeline management and sales results. Pamela was regularly invited by other Principals to help support their major bids and resolve client management issues.
Client consulting work included: strategic reviews of global and local businesses; post-merger integration and global restructuring; change management and culture change; leadership development; and conflict resolution.
Pamela was selected by the firm's European Leadership Team to undertake a review of one of its own businesses – the actuarial consulting business Towers Perrin Tillinghast (TTP). Pamela and one of the TTP Principals (Evelyn Bourke - see Testimonial) were seconded for 6 months to examine the growth hurdles and operations of TTP businesses across 12 European countries and make recommendations for change to the European Board. The outcomes of this assignment received global recognition and many structural and operations changes were implemented to realise improvements.
Shook Lin & Bok
July 1996 – July 1999
Pamela was hired as the inaugural Executive Director on a 3-year contract to Westernise and 'corporatise' Shook Lin & Bok; one of Singapore's top 4 law firms. Her job was to establish a fully operational team of skilled functional managers and transfer the roles from Partners who had been performing them until that time. This work included a full strategic and organisational review to identify issues and opportunities, then she proceeded to transform business operations, adapt the culture and build the firms service offerings.
Pamela introduced advanced business practices and corporate strategies common to Western law firms to reposition the firm in Singapore's thriving and changing marketplace. She provided coaching and training to Partners in business and people management, and in marketing and client management to support their personal growth and build their individual practice areas. Pamela led business development initiatives with key clients and supported Partners to acquire new business.
She introduced up-to-date business processes and systems to all functional areas to improve the quality and cost efficiency of legal service delivery. Major aspirational projects were initiated to reduce cost and improve existing practices including file storage and retrieval, data management and billings and debt collections. Other major projects were initiated to establish new practices in human resource management, internal communications and client marketing.
As the only Caucasian in the firm, this opportunity to be totally immersed in an Eastern culture allowed her to learn about the challenges of leading a business and driving changes in a cross-cultural environment. Pamela has built on this experience in her subsequent roles across Europe and Australia and now feels equipped to work in any country or cultural environment.
Cording Young Asia-Pacific
New Zealand, Australia, Singapore
Late 1986 – June 1996
While undertaking a part-time role at Price Warehouse between 1986 and 1989, Pamela concurrently established Cording Young NZ Ltd to deliver strategy and marketing consultancy to the professional, financial and public service industries; a specialty discipline that was, in the 1980s, in its infancy.
She was successful at acquiring leading firms in every professional sector including Russell McVeagh (legal), KPMG (accounting), Beca Carter (engineering), Sun Alliance (finance), Ministry of Health, Auckland City Council, Diocesan Collegiate (education), GAB Robins (insurance), Kingett Mitchell (environmental consulting) and Richard Ellis (now CBRE), Bayley’s Real Estate.
Pamela became known for her specialisation in professional services. She built a global reputation in this area and was invited to speak at local and international industry conferences (including UK and USA) and published articles regularly in industry magazines and daily papers.
By 1988 Pamela completed her Master Thesis in 'How does culture and values impact the bottom line' and she then broadened her consulting offer to include change management and organisation culture assessment.
Between 1990 and 1996 she acquired clients across Australia and Singapore, and her Asia-Pacific business became known for its innovative solutions to supporting growth opportunities across the region. Between 1992 and 1994 she partnered with Arthur D Little Singapore, a UK-based consultancy, to deliver growth strategies and organisational change solutions to their Singapore professional services clients.
Strategy and Marketing Manager
December 1986 – November 1989
Pamela took on a half-time position with PriceWaterhouse to establish the inaugural role of Strategy and Marketing Manager to help the firm build its reputation, strengthen its competitive advantage and capture a greater share of the New Zealand professional services market.
In this role Pamela performed the full marketing function including: conducting market research; formulating growth strategies for the firm and each of its business units; developing marketing and communications plans for service lines; coaching partners in marketing principles and promotion techniques; briefing media and ad agencies to develop supporting materials for national marketing campaigns and more.
Interim/Contract: Consultant Services Manager
Auckland, New Zealand
March 1986 – November 1986
ComputerPeople was a privately owned computer contracting company that provided IT consultants to corporate clients. The consultants delivered strategic, design, project management, code writing and other services. Half the consultants were sourced from the local New Zealand market and the other half were foreign skilled workers from a number of Asian nations.
Pamela was asked to create the inaugural Consultant Services Manager role, on a flexible 6–9 month contract. Initially the role was to establish and deliver support services and networks for the foreign staff and help them settle into their jobs and local communities. Subsequently she developed a series of activities to bring them together with local consultants on a regular basis for professional development, client management and socialising initiatives.
Auckland, New Zealand
December 1983 – March 1986
Qtron was a start-up financial services organisation listed on the NZX offering a range of innovative managed funds and niche trading activities including shares, bullion and options, which targeted private investors.
As the inaugural Marketing Manager Pamela was responsible for formulating go-to-market strategies for each area of business and each new fund launched (4 in the first year). As part of the launch strategy she briefed agencies and directed all necessary branding, positioning, packaging and promotional activity for each fund. With extensive below-the-line marketing and communications materials including full financial prospectuses for each fund, she was also responsible for the quality control of all product brochures, contracts and share certificates.
The new company’s surprise arrival on the NZ scene and the boldness and speed with which it brought 4 new funds to market drew a lot of media attention. Pamela was responsible for preparing media strategies and managing media agencies to ensure a positive reputation was achieved for the company, its MD and management.
MARKET LEADERSHIP and BUSINESS DEVELOPMENT SKILLS
Pamela is a very seasoned strategist, marketer and business developer. She is a natural at opening doors, inspiring people to believe in ‘the possibilities’ and gaining their trust in her ideas. Since she was in her mid-20s she has been selling professional services to and working with highly skilled and qualified professionals.
Pamela's career demonstrates that she can move into any service sector, establish new relationships and build a profile as a credible leader in that field. She has a high intellect and can quickly identify and assess the industry’s current and future issues and opportunities to formulate a vision and strategies to support sales into the target market and compete effectively against others.
Pamela has an impressive list of business contacts both in Australia and overseas. She has 1000s of contacts on LinkedIn and in her company’s mailing database, and has established valuable connections with the 100 leaders who she interviewed for her book, Stepping Up, including 15 of the most revered individuals who have been awarded a Queen’s Honour.
Pamela is a confident CEO, business leader and an experienced global speaker. She can persuade audiences of the benefits of alternative possibilities and inspire them to try new things. She has great vision, is passionate about Australia, its role in Asia, the intersection of business and society, the need for greater diversity in leadership and looks for possibilities to improve the world for the next generation.
‘Pamela Young is an engaging and accomplished speaker able to impart her great knowledge and experience into compelling presentations. Pamela will keep your audience alert, awake and enchanted and deliver a talk that's thought-provoking, insightful and of great value.'
Keith Barks. General Manager, Informa Australia Pty Ltd
Recent TV and radio interviews - click to view
- Interview ABC TV News program on ‘The Asian Century’ – August 2013
- Interview with Alan Kohler on Qantas Radio about Stepping Up, September 2013
- Pamela Young presenting at corporate conferences and an introduction to Stepping Up
- Interview with University of Sydney Business School Emerging Leaders Program – ‘What Future Leaders Need’
- Interview with Alan Kohler on Qantas Talking Business on ‘Research findings from Australian expats in Asia’, April 2015
A sample of testimonials from New Zealand, Australia, Singapore, United Kingdom, Switzerland, USA:
Comments about Pamela's leadership style
‘Pamela is both engaging and articulate and a true professional in every sense of the word, from how she manages clients to the quality of her relationships with those she works with. She has a clear outcome orientation, strong business skills and insights into organisations, and unfailing relationship building skills, making her a formidable and effective change agent and leader.’
Penny de Valk (formerly Managing Director UK, Ceridian Performance Partners) now CEO, Fairplace Cedar, London, United Kingdom
‘Pamela is dynamic and innovative. She is passionate about change and achieving success for the businesses she advises. She brings a wealth of experience to bear on issues and is a pleasure – and challenging – to work with.’
Ian Terry, Global CEO and Managing Partner; PIC of Dispute Resolution at Freshfields Bruckhaus Deringer, London, UK
‘Pamela is one of those unique people – knowledgeable, a strong sense of values, always enthusiastic and full of inventive ideas on how to improve one's business or professional practice. A real passion for helping others and organisations grow and succeed.’
Sean Larkin, Edge International, NSW, Australia, & former Managing Partner of Bell Gully in NZ and Minter Ellison, Australia.
‘Her performance was exemplary, her analysis succinct and her follow-up advice invaluable. Pamela has a keen analytical mind and ability to communicate effectively at any level.’
David Rishworth, Partner, Bell Gully Buddle Weir, New Zealand
‘Pamela's great strengths are her energy and enthusiasm. She relates well to people and has great personal charm. When added to her experience and commitment to high standards of service, these personal skills make for a very talented individual with an ability to succeed in any endeavour and market.’
Kathryn Roberts, Partner, PricewaterhouseCoopers, New Zealand
Comments about Pamela's performance and achievements
‘The project required the integration of two similar sized organisations, over a large geographical distance and at a very rapid pace. … Throughout the project, Pamela was able to coach the team very effectively and interfaced well with senior management to bring key facts and issues to the table for discussion or resolution. Unlike 80% of acquisition exercises, this one succeeded in achieving all of its primary objectives. Pamela's pragmatic and insightful approach to the work, combining the tactical and the strategic, and ability to interact well with staff and management at all levels was a key factor in this.’
Neil Cantle, Director of Corporate Development, Winterthur Life (a Credit Suisse company) United Kingdom
‘I was impressed by Pamela’s detailed attention to the strategic and commercial aspects of the business … she focused on defining clear strategy, strongly based on marketplace realities and a structured action plan for implementation … linking [these] to the business results and performance measures. She demonstrated that she can motivate a team of people to work closely with her in delivering the strategy. I think one of Pamela’s greatest talents is a sustained focus on seeing a project through to its proper conclusions and providing active assistance in the design and implementation phase.’
Evelyn Bourke, (formerly Principal Towers Perrin Tillinghast, United Kingdom) now Group CFO Bupa, United Kingdom
‘Pamela helped us to formulate and implement strategies that made a difference. She learned quickly about the nuances of our industry and applied them to address the challenges we faced at that time. The benefits of her expertise in 'knowledge based industries' was realised in improved focus, motivation and performance of our people. Her contribution to the change and ensuing success that we enjoyed cannot be overstated.’
Paul Dykzeul, Managing Director, Australian Consolidated Press, Australia
‘Any organisation, from the small company to the large corporate, looking for guidance and leadership in dealing with the intricacies of strategy formulation, culture change, paradigm shifts or people management could benefit from Pamela’s assistance. Her ability to lead and coach senior management to embrace new, more productive and enlightened management styles is almost magical, and she achieved the desired result without the usually lengthy and painful process such changes often involve.’
David Arlidge, Chief Executive, Asia Pacific, Cray Communications, Australia
‘Pamela introduced to us, and coached us through our first several business plans … She awakened in us, an appreciation of strategic management skills that we needed for the profitable future development and coached us in many aspects of leadership … Pamela’s involvement is one of the reasons [our] unit is the best in the GAB Robins Group from the perspective of its quality of management, its relationships and stature within the insurance industry, and the stability of its senior management and top professionals.’
Brett Fawcett, International Markets, GAB Robins Group, Switzerland
‘Pamela reviewed our company and help us formulate a new strategy to take us forward. Her broad experience was evidenced by her quick grasp of our business operations and issues … I asked her to return to the US four years later to investigate the ‘stress fractures’ that had arisen due to the growth of the previous few years. She provided me again with solutions that fit our problems and allowed us to move forward with sure footing.’
Sara Katz, President, Katz & Associates, San Diego, California, USA
‘Pamela provided Partners with welcome direction for change, in light of fast-changing market conditions in Singapore at that time. These developments took the firm towards its long-term goals and greatly improved both our focus and our effectiveness. This is turn brought benefits to the firm and its partners.’
Phillip Pillai, Chairman, Shook Lin & Bok, Singapore
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